Refund policy

At Keep Neats, we're committed to providing high-quality home organization products that you'll love. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging and accessories.
• Be accompanied by proof of purchase.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Products showing signs of use or damage caused after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the shipping box and packaging

We'll review your request and arrange a replacement or refund if applicable.

Refund Process

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was shipped.
• The product is defective upon arrival.

Original shipping charges are non-refundable.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it must follow our standard return process.

Need Assistance?

If you have any questions regarding your order, please contact us.

Email: adriangane852@gmail.com

Thank you for shopping with Keep Neats.